The dental hygienist communicates professionally, respectfully, effectively, and in a timely manner.
The dental hygienist must…
- Communicate in a respectful, open, and clear manner and provide truthful, accurate, and complete information in all professional interactions (e.g., spoken, written, electronic communication). This Includes but is not limited to communication with or regarding:
- Individuals within the profession;
- Other health professionals;
- The dental hygiene profession; and/or
- The College.
- Communicate effectively with the patient to promote the patient’s health literacy and understanding of proposed dental hygiene services (e.g., active listening, use of plain language).
- Continuously evaluate the effectiveness of their communication approaches.
- Adapt communication to the needs of the patient and minimize barriers by incorporating relevant supports (e.g., interpreters, visual aids, technology, culturally appropriate resources).
- Address the patient’s questions in a timely manner and within the scope of dental hygiene practice.
The patient can expect the dental hygienist to communicate with them clearly, professionally, and effectively in a way that supports their understanding and participation.
DENTAL HYGIENE SERVICES: Any service that falls within the practice of the profession of dental hygienists as outlined in the Health Professions Act (Schedule 5, section 3).
ELECTRONIC COMMUNICATION: Any form of electronic media used to transmit information (e.g., texting, social media, email, patient communication software).
HEALTH LITERACY: The ability to obtain, process, understand, and respond to health messages, and be motivated to make health decisions that promote and maintain good health.1
- Boyd, L. D., Mallonee, L. F., Wyche, C. J. & Halaris J. F.(2021). Wilkins’ Clinical Practice of the Dental Hygienist (13th ed). Jones & Bartlett Learning.